A dashboard your staff will actually use
Manage the queue, publish panels, review performance, and change settings without remembering a single command.
Discord support, orchestrated
The Discord ticket bot
built for serious support.
Give your community a fast way to ask for help—and your staff one clear place to manage panels, conversations, transcripts, and performance.
Free core features No credit card Ready in minutes
ticketsbot.org/dashboard
Dashboard Live
Good morning, Slayer
Here's how your support team is performing.
Open tickets
24−8%
Resolved today
48+12%
First response
3m 42s−18%
SLA met
96.4%+2.1%
Ticket volume
Last 7 days
MONTUEWEDTHUFRISATSUN
tickets managed
Discord servers
99.9%service uptime
8supported languages
One connected workspace
Every support workflow.
One calm control room.
TicketBot replaces scattered bot commands with a system your whole team can understand. Configure it visually, run it inside Discord, and see the full story from the web.
01 / Control
A different flow for every kind of request
Give billing, reports, applications, and general support their own forms, teams, permissions, and messages.
Billing supportFinance team
Creator applicationsCommunity team
Member reportsModeration
03
Intake
Forms that get the context first
Ask for order numbers, account names, issue types, or anything your team needs before the channel opens.
04
History
A transcript for every outcome
Closed tickets become permanent, searchable records your staff and members can return to whenever they need.
05
Ownership
Teams that know what they own
Route requests by specialty, assign staff roles, and make ownership obvious from first reply to resolution.
Tags & canned repliesClose requestsLive messagingThread modeCustom namingRoVer integration
From invite to inbox
Live in minutes.
Polished from day one.
No hosting, command-line setup, or maze of configuration commands. The dashboard walks you through the whole system.
Read the setup guide01
Invite TicketBot
Choose your server and give TicketBot the permissions it needs to create and manage support spaces.
02
Design the workflow
Pick staff roles, create a panel, and add any questions members should answer before their ticket opens.
03Setup complete
Publish and support
Post the panel to Discord. New requests route to the right staff and appear instantly in your dashboard.
Built to stay responsive
Small-team simple.
Large-server ready.
Start with one support panel and grow into specialized teams, analytics, automations, and thousands of conversations without changing tools.
Permission aware SLA tracking Live operations
1,000
active tickets per panel
8
languages built in
24/7
workflow availability
$0
to start supporting
Recently shipped
The product keeps moving.
Jul 16, 2026Jun 17, 2026
July 2026
TicketBot gets a complete visual rebuild, production-ready SLA monitoring and escalation, a new premium analytics workspace, automatic panel synchronization with Discord, role blacklists, five-minute service monitoring, live tag previews, and a broad reliability pass across Premium, Whitelabel, tickets, status, and dashboard workflows.
June 2026
A big workflow update: fully customizable claim, unclaim and dashboard messages with an embed editor; opt-in Staff Dashboard Access so support staff can work tickets without full admin; per-panel transcript channels; role-based panel access control; an interactive onboarding tour; plus a redesigned landing page and a stack of bug fixes.
Questions, answered
Before you invite the bot.
Need something more specific? The docs cover every workflow, or you can talk with us in Discord.
Is TicketBot free to use?
Yes. Every server gets the complete core ticket workflow for free. Premium adds advanced analytics and customization for teams that need more control.
How quickly can I set it up?
Most servers can invite TicketBot, choose their staff roles, and publish a first panel in a few minutes. The web dashboard handles the configuration—no code or config files required.
Can each support type have a different workflow?
Yes. Panels can use different forms, teams, categories, messages, and permissions, so billing, applications, reports, and general support never have to share one process.
Are closed tickets saved?
TicketBot creates a hosted transcript when a ticket closes. Your staff can browse it from the dashboard and the member can receive a copy by DM.
Will it work for a large server?
Yes. TicketBot is sharded for scale, and Thread Mode supports up to 1,000 active tickets per panel while keeping channel lists manageable.
Make support the best-run part of your server.
Invite TicketBot, publish your first panel, and give your staff a workspace that feels intentional from the first ticket.