Custom ticket panels
Build separate entry points for support, reports, applications, billing, or anything else your community needs.
Free Discord support system
A Discord ticket bot
your team will enjoy using.
Turn scattered help requests into private, organized conversations. TicketBot combines custom panels, structured forms, transcripts, and a polished web dashboard—without putting the essentials behind a paywall.
No credit card Unlimited tickets Setup in minutes
app.ticketbot.xyz
Live support queue
Open tickets
12
Open
4m
First reply
94%
Resolved
Purchase not showing
#1842Billing team · just now
Account verification
#1841General team · just now
Appeal review
#1839Moderation team · just now
Synced with Discord in real time
Connectedtickets managed
Discord servers
99.9%service uptime
8supported languages
The simple explanation
What does a Discord ticket bot actually do?
In an ordinary Discord help channel, requests get buried, multiple staff members answer at once, and nobody can tell which problems are still waiting. A ticket bot replaces that noise with one private conversation per request.
When a member clicks a button, TicketBot opens a private channel or thread for them and the right staff team. The team can claim the request, respond, transfer it, and close it when the work is done. A transcript is kept automatically.
Member asks
One clear entry point
01Ticket routes
Private and organized
02Team resolves
Transcript retained
03Everything in one system
From first click
to final transcript.
TicketBot covers the full support workflow, while keeping the experience simple for members and predictable for staff.
A real web dashboard
Manage panels, settings, tickets, staff, and transcripts from a workspace built for daily use.
Permanent transcripts
Save every closed conversation online and keep past support easy to find from the dashboard.
Structured intake forms
Collect account IDs, order numbers, and issue details before a ticket reaches your team.
Channel or thread mode
Choose private channels or scale to as many as 1,000 open thread tickets per panel.
Clear ticket ownership
Let staff claim, hand off, and resolve tickets without two people answering the same request.
Eight languages
Run the full member-facing flow in English, German, French, Spanish, Portuguese, Dutch, Luxembourgish, or Arabic.
Premium
Staff analytics
Understand response times, ticket volume, and team activity instead of guessing where support slows down.
Premium
Automatic cleanup
Close inactive tickets after a timeframe you choose and keep the queue focused on active conversations.
Dashboard included
Configuration shouldn't feel like programming.
Build panels with live previews, manage open tickets, search transcripts, change permissions, and understand team performance without memorizing a catalog of commands.
Explore the dashboard
Set up once
Your first ticket panel,
live in three steps.
01
Invite TicketBot
Choose your Discord server and authorize the permissions needed to manage tickets.
02
Design the workflow
Pick support roles, write the panel, add an intake form, and choose channel or thread mode.
03
Publish and support
Post the panel to Discord. Members can open private tickets immediately.
Start free. Scale when useful.
The free plan is the product,
not a preview of it.
Run a complete support workflow for free. Premium adds capacity, analytics, and automation when your operation needs them.
Free
The complete foundation
- Unlimited tickets
- Up to 3 ticket panels
- Forms and ticket claiming
- Hosted transcripts
- Full web dashboard
- Thread mode and 8 languages
Premium
More control for growing teams
- Everything in Free
- Unlimited ticket panels
- Staff analytics and reports
- Automatic inactive-ticket cleanup
- Custom colors and footer branding
- Dashboard-to-Discord messaging
Built for more than support
One system.
Many workflows.
Gaming communities
Route ban appeals, bug reports, staff applications, and player disputes into separate private flows.
Creator communities
Separate sponsorship requests and collaborations from day-to-day community questions.
Product support
Collect account details up front, then measure response time and ticket demand.
Education teams
Give students a private path to tutors or mentors with a record of every interaction.
Questions, answered
Discord ticket bot FAQ
Everything worth knowing before you add TicketBot to your server.
What is a Discord ticket bot?
A Discord ticket bot creates a private support channel or thread when a member needs help. Staff can claim the ticket, resolve the issue, close it, and retain a transcript without the conversation getting lost in a public help channel.
How do I add a ticket bot to my Discord server?
Invite TicketBot, select your server, and authorize the requested permissions. Then open the web dashboard, choose your server, create a ticket panel, and publish it to a channel. The complete setup normally takes less than a minute.
Is TicketBot really free?
Yes. The free tier includes unlimited tickets, up to three ticket panels, forms, claiming, transcripts, thread mode, and dashboard access. It is permanent, not a time-limited trial.
What is the difference between channel and thread tickets?
Channel tickets create a private Discord channel for each request. Thread tickets create a private thread and scale further—up to 1,000 open tickets per panel—while also allowing closed conversations to be reopened.
Can every ticket panel have different settings?
Yes. Each panel can have its own support roles, intake form, welcome message, category, permissions, and workflow. That makes it easy to separate general support, reports, billing, and applications.
Does TicketBot work for large Discord servers?
Yes. TicketBot uses Discord sharding and supports thread-based tickets for high-volume communities. Thread mode avoids the standard channel limit and supports up to 1,000 concurrent tickets per panel.
Can staff read tickets after they are closed?
Every closed ticket generates an online transcript. It can be sent to the member by DM, logged in Discord, and reviewed later from the web dashboard.
Does the bot support multiple languages?
TicketBot currently supports eight languages: English, German, French, Spanish, Portuguese, Dutch, Luxembourgish, and Arabic. The bot messages, buttons, and embeds change together.
Give every request a clear place to go.
Add TicketBot, publish your first panel, and replace support-channel chaos with a workflow your whole team can understand.