Terms of Service

Agreement to Terms

By accessing or using TicketBot ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

Description of Service

TicketBot is a Discord bot that provides ticket management functionality, including but not limited to:

• Creating and managing support tickets
• Ticket categorization and organization
• Ticket transcripts and archiving
• Staff management and permissions
• Web dashboard for configuration

User Responsibilities

Service Availability

We strive to provide reliable service, but we do not guarantee:

• Uninterrupted or error-free operation
• 100% uptime or availability
• That the Service will meet all your requirements
• That errors will be corrected immediately

The Service may be temporarily unavailable due to maintenance, updates, or unforeseen circumstances. We are not liable for any damages resulting from Service unavailability.

Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to:

• The collection and use of data as described in our Privacy Policy
• The caching of Discord objects to improve performance
• The storage of ticket data and transcripts

Please review our Privacy Policy for more information.

Intellectual Property

The Service, including its original content, features, and functionality, is owned by TicketBot and is protected by international copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

Limitation of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" and "as available" without warranties of any kind
• We are not liable for any indirect, incidental, special, or consequential damages
• We are not responsible for any loss of data, profits, or business opportunities
• Our total liability shall not exceed the amount you paid for the Service (if any)

Termination

We reserve the right to terminate or suspend your access to the Service immediately, without prior notice, for any reason, including:

• Violation of these Terms of Service
• Abuse or misuse of the Service
• Illegal activity
• At our sole discretion

Upon termination, your right to use the Service will cease immediately. You may also terminate your use of the Service at any time by removing the bot from your server.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by updating the "Last Updated" date on this page. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through appropriate legal channels.

Contact Information

If you have any questions about these Terms of Service, please contact us through your Discord server or support channel.