Every server gets the complete ticket workflow. Pay only when you need deeper automation, insight, or a bot that is entirely your own.
A complete, reliable support desk with no limit on conversations.
No card · No trial clock
Included
Automation, analytics, and brand control for one growing server.
One subscription · One server
Everything in Free, plus
Your own Discord bot identity, fully hosted and maintained by us.
Dedicated bot · Hosted 24/7
Everything in Premium, plus
Premium without paying
Votes stack, so an active community can keep the full Premium feature set running daily.
Full comparison
Core ticket management stays free. Premium extends how much you can automate, customize, and understand.
| Feature | Free | Vote24h each | Premium | Whitelabel |
|---|---|---|---|---|
| Core — free for everyone | ||||
Unlimited Tickets No limits on how many tickets your members can open. | ||||
Channel & Thread Tickets Run tickets as private channels or as threads with staff join notifications. | ||||
Forms Ask custom questions with Discord forms before a ticket opens. | ||||
Multi-Panels Bundle up to 25 ticket categories into a single panel with a dropdown. | ||||
Ticket Claiming Staff claim tickets so everyone knows who is handling what. | ||||
Custom Ticket Naming Schemes Control how ticket channels are named with placeholders. | ||||
Tags Save answers to common questions and send them instantly with /tag. | ||||
Support Teams Organize your staff into teams with their own roles and members. | ||||
Transcripts & Automatic Archives Every closed ticket is archived with a full HTML transcript. | ||||
User Ratings Members rate their support experience 1–5 stars after their ticket closes. | ||||
SLA Monitoring Track response deadlines and low-rating alerts. Free includes 2 rules and 14 days of logs. | 2 rules / 14 days | Unlimited / 1 year | Unlimited / 1 year | Unlimited / 1 year |
User Blacklist Block specific users or roles from opening tickets. | ||||
Web Dashboard Manage tickets, panels, teams and settings from your browser. | ||||
Multi-Language Bot responses available in 8 languages. | ||||
RoVer Integration Automatically insert verified Roblox usernames and profiles into ticket welcome messages. | ||||
| Premium | ||||
Ticket Panels The panels members click to open tickets. Free includes 3 — Premium removes the limit. | 3 | Unlimited | Unlimited | Unlimited |
Remove Footer Branding Replace the default TicketBot footer across bot messages with your own server-wide text. | ||||
Analytics & Statistics Ticket volume trends, staff performance, response times and more. | ||||
Autoclose Automatically close inactive tickets with warnings, or when the opener leaves your server. | ||||
Live Ticket Messaging From Dashboard Read and reply to tickets in real time straight from the web dashboard. | ||||
Custom Embed Colours Match the bot's success and error embeds to your brand colours. | ||||
Audit Log Retention How long detailed audit logs are kept before pruning. | 90 days | 1 year | 1 year | 1 year |
Advanced SLA Escalations Unlimited SLA rules, role pings, on-call escalation, Discord alert channels, and 1-year event history. | ||||
| Whitelabel | ||||
Your Own Bot Instance A dedicated instance of TicketBot running 24/7 under your own bot application, hosted for you. | ||||
Custom Bot Name & Avatar Your bot appears in the member list with your name and avatar — no TicketBot branding anywhere. | ||||
Custom Bot Status Set your own presence and activity text (Playing, Watching, Listening, Competing). | ||||
Each top.gg vote grants 24 hours of full Premium. Votes stack, so you can keep Premium running by voting daily.
Plan questions
Subscriptions stay flexible, your data stays safe, and you can always begin with Free.
/premium in your server to link it. Discounts are available for multiple servers./premium in the new server and transfer your subscription—it takes effect immediately./premium, just like a paid subscription.Unlimited tickets, forms, transcripts, teams, and a real dashboard are ready without a payment method.