4.1. Premium Features
Below is a comprehensive comparison of features available across our different subscription tiers.
| Features | Free | Vote 24h per vote | Premium $1.99/month · $19.99/year | Whitelabel $5.99/month · $64.99/year |
|---|---|---|---|---|
| Core — free for everyone | ||||
Unlimited Tickets No limits on how many tickets your members can open. | ||||
Channel & Thread Tickets Run tickets as private channels or as threads with staff join notifications. | ||||
Forms Ask custom questions with Discord forms before a ticket opens. | ||||
Multi-Panels Bundle up to 25 ticket categories into a single panel with a dropdown. | ||||
Ticket Claiming Staff claim tickets so everyone knows who is handling what. | ||||
Custom Ticket Naming Schemes Control how ticket channels are named with placeholders. | ||||
Tags Save answers to common questions and send them instantly with /tag. | ||||
Support Teams Organize your staff into teams with their own roles and members. | ||||
Transcripts & Automatic Archives Every closed ticket is archived with a full HTML transcript. | ||||
User Ratings Members rate their support experience 1–5 stars after their ticket closes. | ||||
SLA Monitoring Track response deadlines and low-rating alerts. Free includes 2 rules and 14 days of logs. | 2 rules / 14 days | Unlimited / 1 year | Unlimited / 1 year | Unlimited / 1 year |
User Blacklist Block specific users or roles from opening tickets. | ||||
Web Dashboard Manage tickets, panels, teams and settings from your browser. | ||||
Multi-Language Bot responses available in 8 languages. | ||||
RoVer Integration Automatically insert verified Roblox usernames and profiles into ticket welcome messages. | ||||
| Premium | ||||
Ticket Panels The panels members click to open tickets. Free includes 3 — Premium removes the limit. | 3 | Unlimited | Unlimited | Unlimited |
Remove Footer Branding Replace the default TicketBot footer across bot messages with your own server-wide text. | ||||
Analytics & Statistics Ticket volume trends, staff performance, response times and more. | ||||
Autoclose Automatically close inactive tickets with warnings, or when the opener leaves your server. | ||||
Live Ticket Messaging From Dashboard Read and reply to tickets in real time straight from the web dashboard. | ||||
Custom Embed Colours Match the bot's success and error embeds to your brand colours. | ||||
Audit Log Retention How long detailed audit logs are kept before pruning. | 90 days | 1 year | 1 year | 1 year |
Advanced SLA Escalations Unlimited SLA rules, role pings, on-call escalation, Discord alert channels, and 1-year event history. | ||||
| Whitelabel | ||||
Your Own Bot Instance A dedicated instance of TicketBot running 24/7 under your own bot application, hosted for you. | ||||
Custom Bot Name & Avatar Your bot appears in the member list with your name and avatar — no TicketBot branding anywhere. | ||||
Custom Bot Status Set your own presence and activity text (Playing, Watching, Listening, Competing). | ||||
Vote tier: Each top.gg vote grants 24 hours of full Premium. Votes stack, so you can keep Premium running by voting daily.