3. Web Dashboard

The web dashboard is TicketBot's control center. Configure how tickets work, publish member-facing panels, operate the support queue, and measure service quality without relying on configuration commands.

Configure

• Settings controls server-wide channels, behavior, permissions, naming, and automation.
• Ticket Panels creates and publishes the Discord entry points members use.
• Tags, Modals, and Staff Teams shape responses, intake forms, and routing.

Operate

• Tickets provides the live queue, complete conversations, claim controls, dashboard messaging, and close actions.
• Transcripts preserves closed conversations for review.
• SLA tracks response and resolution commitments, while Blacklist controls who may open new tickets.
• Audit Log records configuration and operational changes made through the dashboard.

Measure

Premium Analytics combines ticket demand, response and resolution performance, ratings, staff throughput, and SLA compliance across selectable 7, 30, and 90-day periods.