2.1. Command List
Complete list of all available TicketBot commands organized by category.
General Commands
| Command | Description |
|---|---|
/tag | Sends a message snippet (tag) by ID/name |
/about | Information about the bot |
/help | View all available commands |
Ticket Commands
| Command | Description |
|---|---|
/close [reason] | Close the current ticket (can be used by ticket owner or staff) |
/closerequest [close_delay] [reason] | Request to close this ticket (ticket opener must accept or deny). Optional delay in hours for auto-close if no response |
/add @user | Add a user to the current ticket. Works in channel tickets and thread tickets. The ticket opener or staff can use it. |
Staff Commands
Commands available to staff members (support team members)
| Command | Description |
|---|---|
/claim | Claim the current ticket |
/unclaim | Unclaim the current ticket (only the claimer or an administrator can unclaim) |
/transfer @user | Transfer the claim of this ticket to another staff member |
/rename <name> | Rename the current ticket channel |
/remove @user | Remove a user from the current ticket. Works in channel tickets and thread tickets. Staff only. The ticket opener cannot be removed. |
/liststaff | List all staff team roles |
/blacklist @user|@role | Blacklist or unblacklist a user or role from creating tickets. Support team members and dashboard administrators can use it. Running it on someone already blacklisted asks you to confirm the unblacklist |
/oncall | Toggle your on-call availability. On-call staff can be mentioned when thread tickets open and by Premium SLA rules with on-call escalation enabled |
/summarize | Generate an AI-powered summary of the current ticket conversation (Premium only) |
Admin Commands
Commands available to dashboard administrators
| Command | Description |
|---|---|
/removesupport @role | Remove a role from the support team (Dashboard Admin or Server Owner only) |
/managetags add|delete|list | Manage server tags (add, delete, or list all tags) |
/purge [inactive-hours] [dry-run] | Close old inactive tickets in bulk. Optional: specify hours of inactivity (default: 48), use dry-run to preview |
/autoclose-exclude add|remove | Exclude or remove exclusion for the current ticket from auto-close system |
/switchpanel | Switch the current ticket to a different ticket panel/category |
/premium | View Premium or Whitelabel status, billing cadence, linked server, purchase date, and time remaining |
/addsupport @role | Add a role to the support team for this server |
/setup tickets | Quick setup: creates a support role, transcripts channel, and tickets category |
/setup limit <limit> | Set the maximum number of tickets a user can have open at once (1-999) |
/setup transcripts #channel | Set the channel where transcripts will be sent |
/setup use_threads <true|false> [#channel] | Enable/disable thread mode for tickets. Notification channel required when enabling |
Server Owner Commands
Commands available only to the server owner
| Command | Description |
|---|---|
/addadmin @user | Add a user as a dashboard administrator for this server. Grants full dashboard access and bot admin privileges |
/removeadmin @user | Remove a user from dashboard administrators for this server |
Note: Commands marked with optional parameters use square brackets [parameter], while required parameters use angle brackets <parameter>.