2.1. Command List
Complete list of all available TicketBot commands organized by category.
General Commands
| Command | Description |
|---|---|
/tag | Sends a message snippet (tag) by ID/name |
/about | Information about the bot |
/help | View all available commands |
Ticket Commands
| Command | Description |
|---|---|
/close [reason] | Close the current ticket (can be used by ticket owner or staff) |
/closerequest [close_delay] [reason] | Request to close this ticket (ticket opener must accept or deny). Optional delay in hours for auto-close if no response |
/add @user | Add a user to the current ticket (can be used by ticket owner or staff) |
Staff Commands
Commands available to staff members (support team members)
| Command | Description |
|---|---|
/claim | Claim the current ticket |
/unclaim | Unclaim the current ticket (only the claimer or an administrator can unclaim) |
/transfer @user | Transfer the claim of this ticket to another staff member |
/rename <name> | Rename the current ticket channel |
/remove @user | Remove a user from the current ticket |
/liststaff | List all staff team roles |
Admin Commands
Commands available to dashboard administrators
| Command | Description |
|---|---|
/removesupport @role | Remove a role from the support team (Dashboard Admin or Server Owner only) |
/blacklist @user|@role | Blacklist or unblacklist a user or role from creating tickets |
/managetags add|delete|list | Manage server tags (add, delete, or list all tags) |
/purge [inactive-hours] [dry-run] | Close old inactive tickets in bulk. Optional: specify hours of inactivity (default: 48), use dry-run to preview |
/autoclose-exclude add|remove | Exclude or remove exclusion for the current ticket from auto-close system |
/premium | Manage your premium subscription |
Server Owner Commands
Commands available only to the server owner
| Command | Description |
|---|---|
/addadmin @user | Add a user as a dashboard administrator for this server. Grants full dashboard access and bot admin privileges |
/removeadmin @user | Remove a user from dashboard administrators for this server |
/addsupport @role | Add a role to the support team for this server. Members with this role can view and respond to tickets |
Note: Commands marked with optional parameters use square brackets [parameter], while required parameters use angle brackets <parameter>.