2.1.1. Add Admin and Add Support
You can quickly add users to your Default Team in Staff Teams with these commands.
There is a major difference between the two, so let's cover that:
Add Admin
Command: /addadmin @username
Not only does this add the specified user to the Default Team in Staff Teams, but it also gives that user full administrative privileges of the Tickets bot for your server. This is just having admin of the Tickets bot, not your server.
Important: Having admin privileges of the bot means the user will be able to use the web dashboard fully, and control all the configuration, settings, customization of the bot, as well as see ALL of the tickets/transcripts contained there. Only give this privilege to those you trust.
Add Support
Command: /addsupport @role
This adds the specified role to the Default Team in Staff Teams. The only thing they will be able to see on the web dashboard are the tickets where the Default Team has been assigned as a support team.
Which access level should I use?
Give moderators and support agents a support role when they only need to answer, claim, transfer, or close tickets. Dashboard administrator access is intended for trusted people who also need to change panels, teams, messages, automations, integrations, and server-wide TicketBot settings.
| Access | Best for | What they can do |
|---|---|---|
| Support role | Moderators and support agents | Work tickets assigned to their team without changing the full bot configuration. |
| Dashboard admin | Trusted support leads | Use the complete TicketBot dashboard and administrative bot commands. |
| Discord server owner | The actual server owner | Grant or revoke dashboard administrator access with /addadmin and /removeadmin. |
Can a TicketBot admin remove the server owner?
No. Adding someone with /addadmin does not make them a Discord server owner and does not let them change or remove the real owner. Only the Discord server owner can run /addadmin or /removeadmin. A TicketBot administrator can still change the bot configuration, so grant that access carefully.
Using support teams for different ticket types
Support teams let different Discord roles handle different workflows. For example, a billing role can receive purchase tickets while moderators receive reports and appeals. Assign the appropriate team to each panel so staff only see the conversations relevant to their responsibilities.