2.1.2. Close Requests
Another unique feature of Tickets is close requests.
When you feel a ticket is able to be closed, you can use the /closerequest command to ask the user to confirm they feel everything is resolved:
Close Request
Staff Member has requested to close this ticket.
Please accept or deny using the buttons below.
If the user chooses to deny the request, the message will be updated:
Close Request - Denied
The ticket opener has denied the close request. The ticket will remain open.
Close Delay
Additionally, you can specify a time (in hours) after which the ticket will be closed automatically if the user has not responded, and a reason for closure of the ticket:
Usage: /closerequest [close_delay] [reason]
close_delay- Number of hours (1-24) to wait before auto-closing if no responsereason- Optional reason for closing the ticket
If a close delay is not specified, the ticket will not be closed until the user accepts the request.
Note: If a ticket is excluded from being automatically closed via /autoclose-exclude, close request delays will not apply, even if provided.
How It Works
With Close Delay
If you specify a delay (e.g., /closerequest close_delay:24 reason:Resolved), the ticket will automatically close after the specified number of hours if the ticket opener doesn't respond. If they respond before the delay expires, the auto-close is cancelled.
Without Close Delay
If you don't specify a delay (e.g., /closerequest), the ticket will only close when the user clicks the "Accept/Close" button. The ticket will remain open if they deny the request.