Creating A Panel
In order to create a ticket panel, head over to the web dashboard and select your server. If unfamiliar with how to do that, read our guide on the web dashboard here.
Once on your server's main settings page, select Ticket Panels in the navigation bar to be taken to the ticket panel configuration page which looks as follows:
You will see at the top of the page to Create a Single panel. Once you press the button you will be redirected to the create page.
Once you are on the create page you will see all the options to customize the panel:
Ticket Properties
Mention On Open
Specify a list of roles/users to mention after the ticket is opened.
This will not work for those who have their notification settings on mute.
Support Teams
Input which Staff Teams will handle tickets created from this reaction panel.
Ticket Category
Designates the channel category that the ticket channel will be created under. If you are unsure about what a ticket category is discord has a guide right here.
Ticket panels use different channel categories to the one configured on the main settings tab to allow for distinction when using multiple reaction panels - meaning it is possible to have each "type" of ticket open in it's own category for easier organization.
Naming Scheme
Currently the naming scheme is global and all ticket panels follow the naming scheme set in the settings tab.
Panel Message
Panel Title
The panel title is the bold text at the top of the embed.
The panel title has a maximum length of 255 characters, and by default, it is set to Open a ticket!.
Panel Content
The panel content is the text in the long description of the embed. We recommend providing a general overview of how your support system works, such as which languages the support agents are fluent in.
The panel content has a maximum length of 1024 characters.
Panel Colour
This sets the color of the left side of the embed. When clicked, a colour picker will open.
Panel Channel
This is the channel where the panel will be sent to that users can open a ticket with.
This should NOT be the same as your transcript channel.
Button Colour
Choose the colour of the button.
Button Text
Enter the text that the button will contain.
Button Emoji
This is the emoji that users will click in order to open a ticket. The emoji can either be:
- Pasted directly into the box, for example:
📩 - Or the Discord name can be used, for example:
envelope_with_arrow(colons are optional)
Custom emojis from your server can be used by clicking the toggle to show green instead of grey. When toggled on, the input field will show you a list of your available emojis to choose from.
Large Image URL
Input a URL link to an image here, it will display underneath the welcome message.
File path MUST end in .png. Easy trick: send the image as a message in a discord channel, then right click the message and choose "Copy Link." Paste link into the input.
Small Image URL
Input a URL link to an image here, it will display to the right of the welcome message.
File path MUST end in .png. Easy trick: send the image as a message in a discord channel, then right click the message and choose "Copy Link." Paste link into the input.
Welcome Message
The server's welcome message can be overridden on a per-panel basis using this field. If left blank, the welcome message from the main settings page will be used.
The message has a maximum limit of 4096 characters due to Discord limitations.
Placeholders can be used in the welcome message. View a list of placeholders here.
Discord message formatting can also be used to include links to channels, emojis, roles, or usernames in the welcome message.
To use Discord message formatting:
- Discord developer mode must be turned on - in your personal discord account settings > advanced > discord developer mode.
- Right click any channel name, username, message, etc and choose Copy ID.
- Use the structure section of discord's message formatting chart to include it in the welcome message.
Completion
Once the ticket panel has been configured, click Create and the panel will be created in the server. A success message should be shown in the bottom right hand corner of the screen if successful, or an appropriate error message if there was a mistake.
If any fields are left blank, the default values will be used.
Editing
Ticket panels can be edited at a later date. Simply click the Edit button in the list of panels and the editing modal will be opened:
A panel can also be deleted by clicking the Delete button, or deleting the message containing the panel in Discord. If only the message in Discord is deleted, the panel will continue to exist on the Web Dashboard and can be resubmitted to Discord if needed, by clicking the Post to discord button.