3.1.1. Placeholders
Placeholders allow you to dynamically insert information into your ticket panel welcome messages. Simply include the placeholder in your message text, and it will be replaced with the actual value when the ticket is created.
User-Related Placeholders
Placeholders that display information about the user who opened the ticket
| Placeholder | Description |
|---|---|
%user% | Mentions the user (displays nickname if set, otherwise username) |
%username% | Displays the user's Discord username |
%user_id% | Displays the user's numeric Discord ID |
%discord_account_creation_date% | The date and time that the user's Discord account was created |
%discord_account_age% | How long ago the user's Discord account was created (e.g., "2 years ago") |
Ticket-Related Placeholders
Placeholders that display information about the ticket itself
| Placeholder | Description |
|---|---|
%ticket_id% | Displays the ticket's numeric ID |
Channel-Related Placeholders
Placeholders that display information about the ticket channel
| Placeholder | Description |
|---|---|
%channel% | Mentions the ticket channel |
Server Statistics Placeholders
Placeholders that display server-wide ticket statistics
| Placeholder | Description |
|---|---|
%ticket_limit% | Displays the server's ticket limit per user (shows "Unlimited" if no limit is set) |
%total_tickets% | Displays the total number of tickets that have ever been opened in the server |
%open_tickets% | Displays the number of currently open tickets in the server |
User Ticket Statistics Placeholders
Placeholders that display ticket statistics specific to the user who opened the ticket
| Placeholder | Description |
|---|---|
%user_open_tickets% | Displays the number of tickets that the user currently has open |
%user_total_tickets% | Displays the total number of tickets that the user has ever opened |
Date & Time Placeholders
Placeholders that display the current date and/or time
| Placeholder | Description |
|---|---|
%time% | Displays the current time (formatted according to your system locale) |
%date% | Displays today's date (formatted according to your system locale) |
%datetime% | Displays the current date and time (formatted according to your system locale) |
Note: All placeholders are case-sensitive and must be typed exactly as shown (including the percent signs). Placeholders that are not recognized will be left as-is in the message.