3.1. Settings

1. General

2. Tickets

3. Claiming

4. Auto Close

5. Ticket Permissions

6. Colour Scheme

Per User Simultaneous Ticket Limit

Set the max amount of tickets a server member can have open at one time (staff is immune to this limit.)

This is total number of tickets per member, not per panel.

Ticket Naming Scheme

Choose how ticket channels are named. Available options:

• ticket-{number} - e.g. ticket-42
• ticket-{username} - e.g. ticket-john
• {username}-ticket - e.g. john-ticket
• {number}-{username} - e.g. 42-john
• {username}-{number} - e.g. john-42

Allow Users To Close Tickets

Toggle whether the server members that open tickets can close them (or if that will be a permission only given to staff.)

Ticket Close Confirmation

Toggle whether a second confirmation is required to close a ticket.

Transcripts Channel

Select if/which channel should receive an embedded message containing a summary of each closed ticket. If you have also chosen to store transcripts (see below) there will also be a link to the transcript. Only those who had access to the ticket (plus all those with administration permissions in the server) will be able to access it.

Overflow Category

Discord has a limit of 50 channels to a category (and 500 channels total per server), so here is where another category can be selected for tickets to go into if the first Ticket Category is full.

Learn more about Ticket Category here.

Store Ticket Transcripts

Toggle whether transcripts of each ticket are stored for later review by your staff.

Show Claim Button

Toggle whether the Claim button is shown in each ticket.

Learn more about Claiming here.

Support team can view claimed tickets

Toggle whether support team members can view tickets that have been claimed by another staff member.

Support team can type in claimed tickets

Toggle whether support team members can send messages in tickets that have been claimed by another staff member.

Enabled

Toggle whether any auto-close features work or not.

Close On User Leave

Toggle whether you'd like open tickets to be automatically closed if the Ticket Opener leaves the server.

Send warning before auto close

Toggle whether to send a warning message before automatically closing a ticket.

Since Last Message

Set a timeframe in days, hours, and minutes. If no messages occur within that timeframe, the ticket will be closed automatically.

Send warning time

Set a timeframe in days, hours, and minutes. A warning message will be sent this amount of time before the ticket is auto-closed.

Green toggle buttons - user will receive this permission in their respective ticket channel.

Grey toggle buttons - user will not receive this permission in their respective ticket channel.

Attach Files

Allow users to attach files in their ticket channels.

Embed Links

Allow users to send embedded links in their ticket channels.

Add Reactions

Allow users to add reactions to messages in their ticket channels.

Success

Set the color used for success messages and positive actions.

Failure

Set the color used for error messages and negative actions.