Support Staff
Now that we have setup the ticket panels, the bot needs to know which staff members should have access to what tickets.
There are two scenarios for how to setup support staff:
Staff members handle SPECIFIC tickets
Configure staff teams to handle specific ticket types or panels.
Staff members handle ALL tickets
Set up staff to have access to all tickets in your server.
Staff members handle SPECIFIC tickets
Setting the support staff in this scenario can only be accomplished via the web dashboard. A guide on this can be found here.
Staff members handle ALL tickets
Setting the support staff in this scenario, is recommended via slash commands.
Command: /addadmin
Usage: /addadmin @username or /addadmin @role
Not only does this add the specified user to the Default Team in Staff Teams, but it also gives that user full administrative privileges of the Tickets bot for your server. This is just having admin of the Tickets bot, not your server.
Important: Having admin privileges of the bot means the user will be able to use the web dashboard fully, and control all the configuration, settings, customization of the bot, as well as see ALL of the tickets/transcripts contained there. Only give this privilege to those you trust.
Command: /addsupport
Usage: /addsupport @role
This adds the specified role to the Default Team in Staff Teams. The only thing they will be able to see on the web dashboard are the tickets where the Default Team has been assigned as a support team.
Command Permissions
Both /addadmin and /addsupport commands can only be used by the server owner.
For more information about commands, see the Commands documentation.